DYNAMIC DIESELS - FAQ

Ordering a DPF Delete kit from Dynamic Diesels is a straightforward process designed to cater to the needs of diesel performance enthusiasts. Here's a step-by-step guide: 1. Browse Products: Visit our website and navigate to the 'DPF Delete Kits' section. Use our comprehensive filter options to select your vehicle's make, model, and year for the best compatibility. 2. Product Selection: Review the available DPF Delete kits. Each product page provides detailed descriptions, including compatibility information, performance benefits, and installation tips. 3. Consultation: If you're unsure which kit is right for your vehicle, take advantage of our expert consultation service. Our knowledgeable staff can provide personalized recommendations based on your specific diesel vehicle and performance goals. Write to us on support@dynamicdiesels.com with your questions. 4. Add to Cart: Once you've selected the appropriate kit, add it to your cart. Double-check the product details to ensure compatibility. 5. Checkout: Proceed to checkout, where you can securely enter your shipping and payment information. We offer various payment options for your convenience. 6. Shipping and Delivery: After placing your order, you'll receive a confirmation email with your order details. Our efficient shipping process ensures that your DPF Delete kit will be delivered promptly to your doorstep. It's important to note that while our DPF Delete kits are designed to enhance your diesel vehicle's performance, they may not be legal for use on public highways in all regions. Please review local emissions regulations and compliance requirements before making a purchase. If you need further assistance, don't hesitate to contact Dynamic Diesels' customer support for expert guidance tailored to your specific needs.

Let's start with the basics: DPF stands for Diesel Particulate Filter. It is a filter in the exhaust system and its job is to scrub soot from the exhaust gases and store them in a canister. DEF stands for Diesel Engine Fluid. This is a urea-based fluid that is stored in a tank and usually has a filler next to the diesel filler. This system works similarly to the DPF system and also scrubs soot and stores them in a canister in the exhaust system. Both systems will then burn off the excess soot by going into regen mode. EGR stands for Exhaust Gas Recirculation and this system takes a portion of the exhaust gas leaving the combustion chamber and redirects it into the intake system. The system does this to re-burn the exhaust gas and clean out more pollutants. All of these systems are part of the emissions systems in late model diesel vehicles and are required for road-legal vehicles. What are the downsides of these systems? Both systems have dirty exhaust gases flowing through them and are bound to get clogged by deposits. The DPF system being clogged will cause your truck to go into regen mode, which limits the power and speed allowed. The engine will then inject diesel into the chamber to super-heat it. (There have been fires reported from a truck in regen mode being parked on farm fields.) Both these emissions systems add extra heat into the exhaust and combustion chamber. The extra heat will reduce power and increase fuel consumption. Excessive idling of a diesel engine will cause these systems to clog faster. People who use their trucks for agricultural or race applications don't need to meet emissions standards. They would consider deleting their systems as a solution. This also comes along with the benefits of an increase in power, an increase in fuel economy and better reliability with lower maintenance costs.

Dynamic Diesels does not condone removing emissions systems on a road-going vehicle. We would like to state that this is illegal in certain countries. If you are exempt from these laws and want to get rid of these systems that came as stock on the vehicle from the factory, you will need to: Recalibrate the PCM using a delete-capable tuner (you must always install an emissions-off tune with all emissions intact and then remove emissions after successfully installing the tune). Remove the DPF/DEF filters from the exhaust system. This recalibration will disable the EGR system. It will also disable the DPF/DEF/EGR error codes that would trigger a check engine light. The DPF/DEF system will then need to be physically removed from the vehicle. However, physically removing the EGR system is optional. The EGR system uses a heat exchanger to exchange the heat from the hot exhaust gases into the engine's cooling system by running the engine coolant through a radiator-like device. But, instead of regular air passing through it to cool the coolant, it has hot exhaust gases flowing through it to cool them down before they re-enter the combustion chamber. These systems can wear out, causing them to crack and leak engine coolant into the combustion chamber. This can cause a variety of issues, from poor running conditions to a blown engine. When the EGR system is functioning correctly it causes soot to buildup throughout the entire intake system (which is a problem on all engines), but with Direct Injection engines such as Duramax, Powerstroke, & Cummins, this soot will build up on the backside of the intake valves which leads to poor sealing, power loss and fuel efficiency loss. To summarize, you need: DPF delete pipe, or a DPF delete exhaust A delete-capable tuner It would also be wise to add an EGR delete kit Note: If you have any emissions-related messages being displayed on your dash, these will need to be cleared before tuning. No tuners will clear this code and once tuned it will be stuck there. BE SURE TO TAKE CARE OF THESE MESSAGES BEFORE TUNING.

We do not offer any physical, technical support. If you are not 100% confident in your ability to install and troubleshoot any issues you should have a trained diesel-mechanic handle the installation and troubleshooting. You are still welcome to email us with your issue and we will do our best to support you, but we do not have diesel mechanics on staff and cannot always offer the support needed to deal with troubleshooting. You can write to us on the email id below: contact us : support@dynamicdiesels.com

Prior to making a purchase, its important that you review the import regulations set by your country's federal or provincial government. It's your responsibility as the importer to ensure compliance with these rules. Please be aware that these products are designed exclusively for off-road use. By buying and having them shipped, you're confirming their compliance with your country's government regulations. Additionally, please note that we are not liable for any issues that may arise due to the purchase of these products.

All our tuning devices come with a 90-day manufacturer's warranty. This means that from the date of delivery, you have a full 90 days to initiate a warranty claim should any issues arise. To begin the warranty process, simply reach out to our Customer Support desk via email at support@dynamicdiesels.com. Our dedicated team will guide you through the necessary steps to ensure a smooth resolution. In order to facilitate your warranty claim, we may ask you a few questions about the tuning device to confirm the fault. Additionally, we may request proof of communication with the device manufacturer, as they are often the primary contact for resolving device issues. Once your claim is approved, you'll have three options: Return for Replacement: Send us your faulty device, and upon receipt, we'll promptly dispatch a replacement of the same or similar device of equal or lesser value. Return for Refund: Return the faulty device to us, and we'll process a refund to the original payment method used for the purchase. Please allow 5 business days for the refund to reflect in your account. Return for Gift Card: Opt to receive a gift card in exchange for your faulty device. This will be sent to the email address/account we have on file and will be available for you to use right away. Our return procedure follows the same streamlined process as our standard returns. You'll receive a Return Merchandise Authorization (RMA) number along with a prepaid return label to facilitate the return of the faulty device.

Returns & Refund Policy Obtaining RMA: For any return, you must first acquire a Return Merchandise Authorization (RMA). This helps us track and efficiently manage returns. To get an RMA, please reach out to our Customer Support desk by emailing us at support@dynamicdiesels.com. Without a valid RMA, we can't process your return. A. For Tuners: PLEASE NOTE: All Custom Tuning is final sale and as such will not be accepted for Returns or Refunds unless device/tuning is proven faulty by manufacturer. If Your Tuner is Faulty: You have 90 days from the date of delivery to initiate a manufacturer's warranty claim. We will provide you with a prepaid return label to return the faulty tuner to us. For more information on our warranty policy, please check the WARRANTY section above. For Other Return Reasons: If you decide to return the tuner for reasons other than a fault, you will be charged the cost of the return label and a 20-25% restocking fee based on the condition of the tuner's return. We do not allow third-party return labels and all return labels must be provided by us. B. For Exhausts, Race Pipes, and EGR Kits: PLEASE NOTE: Exhausts and race pipes are final sale and as such will not be accepted for Returns or Refunds. Received a Damaged or Incorrect Product? Exhausts & Race Pipes: If you find that your item is damaged, we'll either send you a replacement part or, in severe damage cases, a completely new product. If you receive an incorrect item, don't worry: Contact us right away and we will make it right. EGR Kits: If your EGR kit arrives damaged or incomplete, we'll ensure you get the necessary replacement parts. Receive the wrong kit? We'll dispatch the correct one immediately and provide a prepaid return label for the mistaken item. Returning EGR Kit for Other Reasons: If you decide to return a product not related to damage: Ensure you use our provided return label, the cost of which will be deducted from your refund. A restocking fee will apply – 25% for EGR kits, with possible increases based on the product's condition. Refunds, Exchanges, and Credits: Post-Return Inspection: To uphold our quality standards, we inspect all returned items before processing any refunds, gift cards, or exchanges. Opt for a Gift Card: Instead of a conventional refund, you have the choice of a Gift Card. This way, you can redeem the amount on any future purchases with us. Your satisfaction remains our top priority. If you have questions or require clarification on any point, please don't hesitate to reach out. We value your trust in Dynamic Diesels and appreciate your understanding of our policies.

In the unfortunate event that you receive a damaged product, we want to assure you that we're here to help. You have two options: Refuse the Shipment: If you notice any damage upon delivery, you can refuse the shipment and promptly contact us. This allows us to coordinate with the courier and initiate a shipping claim. Rest assured, we'll work swiftly to ensure you receive a new product or a refund. Accept the Delivery: Alternatively, if you accept the delivery, please reach out to us immediately. We'll guide you through the process of providing necessary information, including photographs of the product before and after opening, to facilitate a shipping claim. We understand that certain products, such as exhaust pipes, are more susceptible to damage during transit due to their weight. However, in many cases, only specific components, like the piping or clamps, may be affected. If this occurs, we'll gladly replace the damaged parts to ensure your complete satisfaction.

Orders at Dynamic Diesels are typically processed within two business days from your order date. To break it down: Processing and shipping are separate stages. We process your order in the initial two days, and then the shipping clock starts ticking. Shipping times begin when your order is dispatched, not when you place it. For international shipments, we provide a sole shipping option – a three-day transit time via air shipping. This method involves one of three couriers: FedEx, UPS, or DHL. If your order contains multiple items, they might take different routes and arrive separately through those three couriers. Please note: UPS, FedEx, and DHL usually don't deliver on weekends. Expect your order to roll in during the weekdays. While we strive for on-time deliveries, we can't guarantee specific dates, and delays may occur. We appreciate your understanding and thank you for choosing Dynamic Diesels.

Your tracking number will come in an emailed invoice once the order has shipped. If it's been four business days since you placed your order, reach out. There could be a shipping snag or an issue with the email address you provided. Let's sort it out and get your order back on track.

We receive tracking within 1 business day of an order being shipped. We then add that to your invoice and email you the invoice. The packages do not get scanned when the driver picks up the packages from our warehouse. Instead, they get scanned once the package arrives at the local shipping warehouse of the courier service. If more than 2 business days have passed and the status has not changed, please contact us.

Our fulfillment center operates in Beautiful British Columbia, Canada. Serving as the hub for most orders, except for drop-shipped items from Third-Party brands like S&B Filters, Mishimoto, Black Bandit and ARP. We ship to anywhere in North America and, with prior email approval, beyond. Tax collection is straightforward for Canadian shipments – we handle that for you. However, for international shipments, Dynamic Diesels does not collect taxes or duties. The responsibility lies with you to settle any local taxes. If you're purchasing from outside Canada, be aware of potential extra costs. Customs duties and taxes are government-imposed fees on goods from another country. Shipping companies like UPS or FedEx handle these charges upfront, and you'll cover these costs upon your package's arrival. Note that these fees are separate from your shipping fees, and your package may be held until settled. It's your responsibility to stay informed on these charges, and unfortunately, we can't cover them for you.